1. Information We Collect
We collect information you provide directly to us, such as when you:
- Submit your business for listing
- Create an account or profile
- Submit reviews or ratings
- Send enquiries to service providers
- Contact us for support
- Subscribe to our newsletter
Types of Information:
- Personal Information: Name, email address, phone number, address
- Business Information: Company name, services offered, business address, contact details
- Usage Information: How you interact with our platform, pages visited, search queries
- Technical Information: IP address, browser type, device information, cookies
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our directory services
- Process business listings and verify information
- Facilitate communication between customers and service providers
- Send notifications about enquiries and reviews
- Improve our platform and user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Send marketing communications (with your consent)
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Public Information:
- Business listings are publicly visible on our platform
- Reviews and ratings are displayed publicly
- Contact information for businesses is visible to potential customers
Service Providers:
- We share enquiry information with relevant service providers
- Customer contact details are shared when enquiries are submitted
Third-Party Services:
- Analytics providers (Google Analytics)
- Email service providers
- Payment processors (for premium services)
- Cloud hosting providers
Legal Requirements:
- When required by law or legal process
- To protect our rights and safety
- To prevent fraud or illegal activities
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our services and user experience
- Provide personalized content and advertisements
Types of Cookies:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and choices
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction:
- Request access to your personal information
- Update or correct inaccurate information
- Request deletion of your personal information
Communication Preferences:
- Opt-out of marketing emails
- Unsubscribe from newsletters
- Control notification settings
Business Listings:
- Update your business information
- Request removal of your listing
- Control visibility settings
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
Retention Periods:
- Active Business Listings: Until removal requested
- Customer Enquiries: 3 years for support purposes
- Reviews and Ratings: Indefinitely (unless removal requested)
- Analytics Data: 26 months (Google Analytics default)
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending email notifications for significant changes
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer: For specific privacy concerns or data protection requests, you can contact our Data Protection Officer at
privacy@bookmycleaner.in
Your Privacy Matters: We are committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, and safeguard your information when you use Bookmycleaner.in.